Allgemeine Geschäftsbedingungen

§ 1 Scope

To the extent that domains are the subject of the contractual relationship and unless these General Terms and Conditions stipulate otherwise, the terms and conditions of the relevant registration authority (eg in the case of DENIC, the DENIC Registration Conditions, the DENIC Registration Guidelines and the DENIC Direct Price List) shall also apply to the registration, which shall also become part of the contract.

Violations of the terms and conditions of the registration authorities can lead to sub-level domains not being registered, not being transferred, being transferred against the will of the owner or being deleted. The customer is solely responsible for ensuring that the requirements of the terms and conditions for sub-level domain registration with the respective registration authority are met. Rocket Technologies‘ contractual obligation to provide services only includes the provision of the sub-level domain and the technical implementation of the registration. Rocket Technologies is not obliged to check the availability of a domain or compliance with the registration conditions of the respective registration authority.

Rocket Technologies assumes no responsibility for any delay in domain registration that is the responsibility of the customer or the registry.

The order to register a sub-level domain may be rejected by Rocket Technologies if the application gives reason to believe that it violates legal provisions, the terms and conditions of the responsible registry or the legitimate interests of Rocket Technologies.

To the extent that the terms and conditions of individual awarding bodies become the subject of the contract with Rocket Technologies in accordance with Section 1 (3), the customer – if it is a sub-provider/reseller – is obliged to effectively include these terms and conditions in the contracts with its end customers (hereinafter „end customers“). The customer shall compensate Rocket Technologies for all damages and shall indemnify Rocket Technologies upon first request from all claims, costs and expenses arising from

the customer intentionally or negligently fails to make the terms and conditions of the respective contracting authority concerned a part of the contract with its end customers;
the customer or its end customer intentionally or negligently fails to comply with the obligations set out in the terms and conditions of the respective registry or intentionally or negligently fails to meet the requirements necessary for domain registration;
the end customer makes a claim against Rocket Technologies within the scope of this contract or the domain registration underlying the contract due to intentional or negligent conduct on the part of the customer.

§ 2 Obligations of Rocket Technologies, Changes in Services and Process

Rocket Technologies may change the General Terms and Conditions,

provided that the customer is not disadvantaged by the change or
insofar as this does not affect essential provisions of the contract (eg type and scope of the agreed services and the term including the termination provisions) and this is necessary to adapt to developments, in particular technical, legal or regulatory changes, which were not reliable foreseeable at the time the contract was concluded and whose non-consideration would noticeably disturb the balance of the contract or
insofar as this is necessary to eliminate difficulties in the implementation of the contract due to regulatory gaps that have arisen after the contract has been concluded; this can be the case in particular if case law or legislation changes and, for example, individual clauses of these General Terms and Conditions become ineffective. In this case, Rocket Technologies will replace the ineffective General Terms and Conditions with a legally effective General Terms and Conditions that are comparable in spirit.

Any change in the fees to be paid by the Customer shall be made exclusively in accordance with the following paragraph (3).

2.4

Rocket Technologies will notify the customer of the changes in accordance with paragraph (2) in writing by email. If the customer does not object to individual or all changes in writing by email within six (6) weeks of receiving the notification of the change, the notified changes will be deemed to have been approved. In the written notification, the service provider will inform the customer of the start of the deadline, the significance and the consequences of their silence. If the customer exercises their right of objection, the contract will be continued with regard to the individual provisions complained about under the previous terms and conditions until the end of the minimum contract term. In this case, Rocket Technologies reserves the right to terminate the contract automatically at the earliest possible date within the deadline.

§ 3 Prices and Delay

3.1

Unless different prices have been expressly agreed in the respective individual contract, the current price list of Rocket Technologies applies. For domains, the price is due for the first time when they are registered, in the case of a change of provider (ChProv application) at the start; if the contractual relationship is extended, the agreed fee for the extension period is due in advance and must be paid no later than the first working day of the respective extension period. An agreed monthly flat rate is also due in advance. Other fees are due within 10 days of invoicing.

3.2

If the customer authorizes Rocket Technologies to collect fees due from an account specified by the customer, the customer is obliged to ensure that the account has sufficient funds. In case of doubt, a collection authorization granted extends to all bank details provided by the customer within the framework of the contractual relationship and includes all payments owed by the customer to Rocket Technologies within the contractual relationship.
If the debit from the customer’s account fails due to insufficient funds or is reversed at the customer’s request, Rocket Technologies is entitled to additionally claim the costs incurred (eg return debit fees) as minimum damages. In addition, Rocket Technologies is entitled to charge a processing fee of €15.00 per failed direct debit, unless the customer can prove that no damage or significantly less damage was actually incurred.

3.4

A non-usage-dependent claim to remuneration remains unaffected if disruptions to the quality of access to the Internet and/or data traffic on the Internet occur due to force majeure or other events for which Rocket Technologies is not responsible and cannot influence (eg failure of communication networks and/or gateways of other operators). In any case, the customer cannot derive any claims (in particular for reimbursement) if a disruption extends over a period of no more than one working day. However, in the event of significant impairments over a significant period of time (at least 8 consecutive days), the customer is entitled to terminate the contract without notice.

3.6

In the case of domain registration as the subject matter of the contract, Rocket Technologies is entitled, if there is an important reason, to either block the Internet presence affected by the contractual relationship at the customer’s expense or to return the domain to the respective registration authority.
If the subject matter of the contract is the provision of a virtual/dedicated server and/or server housing, Rocket Technologies is entitled to temporarily disconnect the server from the network if there is an important reason.
This also applies if the customer acts as a sub-provider/reseller.
An important reason exists in particular if the customer defaults on payment of the remuneration or a not insignificant part of the remuneration for two consecutive billing periods (eg two months in the case of monthly fees) or defaults on payment of an amount corresponding to at least two billing periods for a period longer than two billing periods.
In the event of a blocking carried out by Rocket Technologies in accordance with the contract, the customer remains liable to pay the agreed flat-rate fees to Rocket Technologies. Rocket Technologies is also entitled to assert a right of retention on the affected domain name in accordance with Section 273 of the German Civil Code (BGB) as long as all payment claims have not been satisfied by the customer. The assertion of further claims due to late payment remains reserved.

3.8

If the customer has been set to „Prepaid“, he must ensure that he has sufficient funds (credit) to extend a contract. If the customer’s account does not have sufficient funds for a new contract or a contract extension, Rocket Technologies will not conclude or extend the contract. In this case, the affected settings and data stored by the customer will be deleted from Rocket Technologies‘ servers and the affected domains will be returned to the respective registration authorities or deleted. The customer will be informed of this by email.

§ 4 Warranty, availability, maintenance

4.1

On average, Rocket Technologies‘ Internet web servers achieve an annual accessibility and availability of 99.0%, based on 24 hours a day, 7 days a week. This does not include times when the web server cannot be reached via the Internet due to technical or other problems that are outside the control or responsibility of Rocket Technologies (eg force majeure, fault of third parties). In addition, uninterrupted availability of data cannot be guaranteed during technical work (eg maintenance), which usually accounts for a maximum of 2% of the total annual running time. If an interruption or restriction of operations is necessary for preventive maintenance work, these will be announced in advance wherever possible.

4.2

Rocket Technologies will immediately remedy any service disruptions (eg in its technical facilities) within the scope of existing technical and operational possibilities. In the event of disruptions that are apparent to the customer, the customer is obliged to immediately notify Rocket Technologies in writing (fault report).
If the provision of the contractual services is disrupted by circumstances that are within the responsibility of Rocket Technologies and Rocket Technologies does not provide this service even after written notice from the customer and the expiry of a reasonable period of time, the customer is entitled to reduce the ongoing fees for the period and to the extent that Rocket Technologies has not properly provided these services. The customer’s statutory rights to refuse performance remain unaffected by these provisions. The customer’s right to extraordinary termination also remains unaffected.

§ 5 Pflichten und Obliegenheiten des Kunden / Missbräuchliche Nutzung

keine Daten, Inhalte bzw. Informationen im Internet zu veröffentlichen oder zu lagern, durch die gegen gesetzliche Bestimmungen, Rechte Dritter und/oder gegen die guten Sitten verstoßen wird, insbesondere keine Phishing-Websites oder sonstige schädliche Programme und Inhalte (Viren, Trojaner etc.). Ebenso gilt dies für Daten, Inhalte bzw. Informationen hinsichtlich Gewalt, Extremismus, Erotik oder Pornographie jeglicher Art, sozial fragliche oder gesellschaftlich nicht akzeptierte Themen. Der Kunde verzichtet auch auf Geschäftsbeziehungen jeglicher Art mit Dritten, da dies Einfluss auf die Außenwirkung von Rocket Technologies nehmen könnte. Sollten sich diesbezüglich Änderungen ergeben hat der Kunde diese selbstständig gegenüber Rocket Technologies postalisch anzuzeigen. Rocket Technologies behält sich das Recht der fristlosen Kündigung vor;
eine übermäßige Belastung der Netze durch ungezielte oder unsachgemäße Verbreitung von Daten zu unterlassen, insbesondere ohne ausdrückliches Einverständnis des jeweiligen Empfängers E-Mails, die Werbung enthalten, zu versenden oder mehr als 30 E-Mails pro Minute zu versenden;
anerkannte Grundsätzen der Datensicherheit zu beachten, insbesondere Zugangskennungen und Passwörter geheim zu halten und vor dem Gebrauch durch unberechtigte Dritte zu schützen, sowie ausreichende, dem aktuellen Stand der Technik entsprechende Schutzmaßnahmen gegen Computerviren und andere schädliche Programme (einschließlich deren Verbreitung) zu ergreifen;
sicherzustellen, dass die vom Kunden auf einem Server von Rocket Technologies eingesetzten Skripte und Programme nicht mit Fehlern behaftet sind, welche die Leistungserbringung durch Rocket Technologies stören könnten;
Rocket Technologies erkennbare Mängel oder Schäden unverzüglich schriftlich anzuzeigen (Störungsmeldung) und alle Maßnahmen zu treffen, die eine Feststellung der Mängel oder Schäden und ihre Ursachen ermöglichen bzw. die Beseitigung der Störung erleichtern und beschleunigen;
alle Personen, denen der Kunde eine Nutzung der Dienste von Rocket Technologies ermöglicht, in geeigneter Weise auf die Einhaltung der Pflichten nach den vorliegenden Nutzungsbedingungen hinzuweisen (vgl. v.a. Ziff.1 (3) sowie nachfolgende Absätze), sowie
die Erfüllung aller anwendbarer gesetzlicher Vorschriften und behördlicher Auflagen sicherzustellen.

5.7

Im Falle eines Auftrages zur Registrierung von Domains stellt der Kunde die technischen Voraussetzungen zur Konnektierung der Domain sicher und prüft unverzüglich die ordnungsgemäße Registrierung. Nach der erfolgreichen Registrierung hat der Kunde die Funktionsfähigkeit des Zugriffs im Internet und die jeweils in diesem Zusammenhang bei den Vergabestellen bzw. Registries veröffentlichten Daten (im Falle von .de-Domains beispielsweise die Veröffentlichungen unter www.denic.de/webwhois/) zu überprüfen und teilt Rocket Technologies erkennbare Fehler und Störungen unverzüglich mit.

5.8

Soweit Zugangskennungen, -passwörter und/oder persönliche Kennwörter aufgrund vorsätzlichen oder fahrlässigen Verhaltens des Kunden Dritten zur Kenntnis gelangen, trägt der Kunde das Risiko der missbräuchlichen Verwendung.
Der Kunde hat Rocket Technologies unverzüglich zu informieren, sobald er davon Kenntnis erlangt, dass dessen Zugangskennungen und –passwörter oder persönliche Kennwörter unbefugten Dritten bekannt sind. Zudem ist der Kunde verpflichtet, diese Zugangspasswörter bzw. persönlichen Kennwörter unverzüglich zu ändern, wenn Anlass zu der Vermutung besteht, dass ein Dritter davon Kenntnis erlangt haben könnte. Persönliche Kennwörter sind vom Kunden in regelmäßigen Abständen (mindestens alle 6 Monate) zu ändern. Die Kennwörter sind vom Kunden so zu wählen, dass eine ausreichende Sicherheitsstufe gewährleistet ist (mindestens 8 Zeichen, Verwendung von Groß- und Kleinschreibung und von Sonderzeichen, keine aus dem persönlichen Umfeld des Kunden stammende Informationen, wie Geburtsdatum, Name der Kinder etc., vornehmliche Verwendung von Buchstabenkombinationen, keine Wörter einer Sprache). Bei einem dreimal hintereinander falsch eingegebenen persönlichen Kennwort oder dem begründeten Verdacht der missbräuchlichen Nutzung ist Rocket Technologies berechtigt, den betreffenden Zugang vorübergehend, regelmäßig bis zum Folgetag, zu sperren.

5.10

Werden Rocket Technologies konkrete Hinweise bekannt, dass ein Verstoß gegen die Pflichten gem. Ziffer 5 (1) vorliegt, so ist Rocket Technologies berechtigt, die Leistungen ganz oder teilweise einzustellen, bis der Verstoß beseitigt bzw. der Verdacht ausgeräumt ist.
Soweit Vertragsgegenstand die Zurverfügungstellung eines virtuellen / dedizierten Servers und/oder Server-Housing ist, ist Rocket Technologies berechtigt, den Server, bis zur Beseitigung des Verstoßes gegen die Pflichten der Ziffer 5 (1) bzw. der Ausräumung des Verdachts vorübergehend vom Netz zu trennen.
Rocket Technologies wird den Kunden unverzüglich von einer solchen Maßnahme unterrichten und ihn auffordern, den Verstoß zu beseitigen, insbesondere vermeintlich rechtswidrige Inhalte zu löschen, bzw. darzulegen und ggf. zu beweisen, dass ein Verstoß gegen Ziffer 5 (1) nicht vorliegt. Entsprechendes gilt, soweit die Sperrung einer Internetseite aufgrund behördlicher oder gerichtlicher Anordnung gegenüber Rocket Technologies erfolgt. Rocket Technologies wird die Sperrung aufheben, sobald der Verdacht des Verstoßes gegen Ziffer 5 (1) entkräftet ist und die etwaige behördliche oder gerichtliche Anordnung aufgehoben wurde.

5.11

Bei einem erheblichen Pflichtverstoß gegen Ziffer 5 (1) ist Rocket Technologies auch berechtigt, das Vertragsverhältnis entsprechend § 314 BGB fristlos zu kündigen.
Darüber hinaus ist Rocket Technologies berechtigt, bei besonders schwerwiegenden Verstößen gegen das Verbot des Veröffentlichens von beleidigenden, diskriminierenden oder in sonstiger Weise rechtswidrigen Inhalten die Internetseite des Kunden zu löschen oder dauerhaft zu sperren und/oder die Domain an die jeweilige Vergabestelle zurückzugeben.
Soweit Vertragsgegenstand die Zurverfügungstellung eines virtuellen/dedizierten Servers und/oder Server-Housing ist, behält sich Rocket Technologies zudem im vorgenannten Fall das Recht vor, den Server dauerhaft vom Netz zu trennen.
Vor dem Ergreifen einer der genannten Maßnahmen wird Rocket Technologies den Kunden auf dessen Verstoß gegen seine Pflichten hinweisen und ihm eine angemessene Frist zu deren Beseitigung setzen. Sollte Rocket Technologies eine solche Fristsetzung wegen der Schwere der Pflichtverletzung nicht zumutbar sein, wird die jeweilige Maßnahme mit sofortiger Wirkung durchgeführt und der Kunden unverzüglich davon unterrichten. Die endgültige Löschung der Internetseite oder die Rückgabe der Domain an die Vergabestelle erfolgt erst, wenn kein milderes geeignetes Mittel, um den vertragswidrigen Zustand zu beseitigen, erkennbar ist.

5.12

Falls der Kunde eine Pflichtverletzung gem. den Ziffern 5 (1) bis 5 (8) zu vertreten hat, ist er zum Ersatz des Rocket Technologies aus der Pflichtverletzung entstehenden Schadens sowie den diesbezüglichen Aufwendungen für deren Beseitigung verpflichtet. Der Kunde stellt Rocket Technologies von allen Ansprüchen Dritter (einschließlich Gerichts- und Anwaltskosten für die Verteidigung gegen die Ansprüche) frei, die auf einer solchen schuldhaften Pflichtverletzung beruhen.

§ 6 Datenschutz

6.1

Rocket Technologies weist darauf hin, dass im Rahmen der Vertragsdurchführung personenbezogene Daten des Kunden (z.B. Name, Anschrift) gespeichert werden, soweit dies für die Erbringung der vertraglichen Leistung und deren Abrechnung erforderlich ist. Zum Zwecke der Vertragsdurchführung können diese auch an Dritte, insbesondere die Vergabestellen übermittelt und im üblichen Umfang zur Identifizierung des Inhabers der Domain veröffentlicht werden (einschließlich evtl. öffentlicher Abfragemöglichkeiten in sog. whois-Datenbanken). Rocket Technologies wird dabei die gesetzlichen Bestimmungen zum Datenschutz, vor allem des Bundesdatenschutzgesetzes und des Telemediengesetzes beachten.
Wird der Kunde als Reseller tätig, so ist dieser dafür verantwortlich, dass die Übermittlung von Daten der Endkunden in Übereinstimmung mit datenschutzrechtlichen Vorgaben erfolgt.

§ 7 Verschwiegenheits- und Geheimhaltungsverpflichtung

7.1

Both contracting parties undertake to keep secret all confidential information made available to them in connection with the contractual relationship and – unless this is necessary to achieve the purpose of the contract – not to record, pass on or otherwise use it.
The information is confidential if it has been marked as such or if it is recognizable as a business or trade secret from other circumstances. In particular, the area of contract implementation and processing, including the technical aspects disclosed to the respective contractual partner, as well as all other information not accessible to the public must be treated confidentially.

not to publish or store any data, content or information on the Internet that violates legal provisions, the rights of third parties and/or common decency, in particular no phishing websites or other harmful programs and content (viruses, Trojans, etc.). This also applies to data, content or information regarding violence, extremism, eroticism or pornography of any kind, socially questionable or socially unacceptable topics. The customer also refrains from business relationships of any kind with third parties, as this could influence the external image of Rocket Technologies. If there are any changes in this regard, the customer must notify Rocket Technologies of these independently by post. Rocket Technologies reserves the right to terminate the contract without notice;
to refrain from placing excessive strain on the networks through untargeted or improper distribution of data, in particular by sending e-mails containing advertising without the express consent of the respective recipient or by sending more than 30 e-mails per minute;
to observe recognized principles of data security, in particular to keep access codes and passwords secret and to protect them from use by unauthorized third parties, as well as to take sufficient protective measures against computer viruses and other harmful programs (including their distribution) in accordance with the current state of the art;
to ensure that the scripts and programs used by the customer on a Rocket Technologies server are free from errors that could disrupt the provision of services by Rocket Technologies;
Rocket Technologies must immediately notify Rocket Technologies in writing of any apparent defects or damage (fault report) and take all measures to enable the defects or damage and their causes to be identified or to facilitate and accelerate the elimination of the fault;
to inform all persons to whom the customer allows use of Rocket Technologies‘ services in an appropriate manner of compliance with the obligations under these Terms of Use (see in particular Section 1 (3) and the following paragraphs), and
to ensure compliance with all applicable legal regulations and regulatory requirements.

§ 8 Limitation of Liability and Claims for Damages

8.1

Rocket Technologies is liable without limitation for damages caused by intent or gross negligence on the part of Rocket Technologies, its legal representatives or vicarious agents, as well as for damages resulting from injury to life, body or health. This applies to contractual as well as non-contractual (tortious) claims. The same applies to liability for a guarantee or assurance, which must, however, be given in writing. In cases in which only simple vicarious agents of Rocket Technologies can be accused of gross negligence, liability is limited to such damages that must typically be expected to occur within the framework of the contractual relationship.

8.2

In the case of simple negligence, Rocket Technologies is only liable for indirect damage, consequential damage or lost profits if it involves a breach of essential contractual obligations. An obligation is essential to the contract if its fulfillment makes the proper execution of the contract possible in the first place and the customer could rely on its compliance. Liability is limited to the typically foreseeable damage. Rocket Technologies is also liable if there is mandatory liability based on the Product Liability Act.

8.4

In the event of simple negligence, Rocket Technologies is not liable for content or programs (software) distributed on the Internet and for any damages resulting from this, regardless of the type (network infrastructure errors, faulty data storage devices, etc.). In the case of standard software applications (eg MS Word, operating system: Linux, etc.), this also applies to software used by Rocket Technologies. In any case, the customer is solely responsible for the software he uses (eg on the server), including its licensing.

8.5

If Rocket Technologies‘ liability is based on an event caused by a third party and the third party’s liability is limited by law (eg due to the Telecommunications Act or the Telemedia Act), Rocket Technologies‘ liability towards the customer is limited to the same extent as the third party is liable towards Rocket Technologies, unless Rocket Technologies, its legal representatives or vicarious agents are guilty of intent or gross negligence or of breaching an essential contractual obligation or the damage is due to injury to life, body or health.

8.7

Rocket Technologies assumes no liability for the correct functioning of infrastructures and transmission paths of the Internet or for the information transmitted via them (neither for their completeness, accuracy or timeliness nor for their freedom from third-party rights), unless these lie within the area of responsibility of Rocket Technologies. Rocket Technologies is also not liable for loss of use caused by third parties outside its area of responsibility. In particular, Rocket Technologies is not liable for circumstances outside its area of responsibility when registering domains using an automated process by the customer.

8.10

In the case of claims for damages against Rocket Technologies arising from secondary contractual obligations and other claims due to a defect, the limitation period is one year from the start of the statutory limitation period. This does not apply to claims due to a defect in the cases of Section 438 Paragraph 1 No. 2 and Section 634 a Paragraph 1 No. 2 of the German Civil Code (BGB), as well as for damages that Rocket Technologies, its legal representatives or vicarious agents have caused intentionally, and claims due to tort and under the Product Liability Act; in these cases, the statutory limitation periods apply.

§ 9 Contract term, termination

This does not affect the early termination for good cause, in particular in the cases provided for in these terms and conditions (eg clause 2 (3) and clause 3 (6)). For Rocket Technologies, good cause also exists if

1. the customer defaults on payment of the remuneration or a significant part of the remuneration for two consecutive months or on payment of an amount equivalent to at least two months‘ remuneration for a period longer than two months;
2. in the case of domain registrations, the customer is found to have significantly violated the Uniform Domain Name Dispute Resolution Policy (UDRP);
3. if insolvency proceedings are applied for or opened against the customer’s assets or if the opening of insolvency proceedings is rejected due to insufficient assets.